The BPO industry continues to be a major contributor to the Philippine economy and a favored destination for voice and non-voice services for organizations worldwide.

However, the industry has been forced to adapt to the Covid-19 pandemic resulting to a hybrid workplace – a blend of working from home and working on site – and the need to process health data for a million employees. These certainly posed serious data protection risks which the industry is forced to grapple with on a daily basis.

Accordingly, BPOs are ahead in terms of addressing such risks under the new normal while other industries are still playing catch-up. Join us as we learn such “lessons from the trenches” of the BPO industry that can be applied across all industries.

These lessons will include selecting the lawful basis for the processing of health data, the unintended consequences of contract tracing to the rights of individuals, why we need to distinguish telecommuting from a strictly work from home arrangement as a data security measure, risks related to the deployment of productivity monitoring tools, planning for the recovery of computers and a return to the worksite scenario, and other insights on the digital transformations happening in this industry during the pandemic.